Text Solution

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Text Solution

Case Studies | Public Services

Improve the efficiency of your services with text messaging

The mobile messaging service that we offer here at TextSolution is an excellent fit for public service operations; offering an easy, effective way to send important messages to large groups of recipients.

Our text messaging service makes it extremely easy to contact customer or members of the public with enticing new deals and offers; easily segmenting recipients into relevant demographic groups, to ensure that each deal reaches the most receptive audience.

Alternatively, our international and UK bulk text messaging service also allows for clients to be effectively informed of service outages, maintenance work, and provide overdue payment warnings; keeping customers clearly informed, and minimising frustration.

There's so much that text messaging can offer public services, helping to improve efficiency and the experience of service users. With the best open rates of any communication channel and three seconds average delivery time, you stand to gain a lot from using text messaging.

Keep your database informed

Attach documents such as timetables, planned closure dates, FAQs and other information to a text message

Gather feedback

Quickly gather feedback from your service users in a mobile-optimised data capture form; achieving higher completion rates than email or post

Send location based information

Help service users find their nearest centre or service with SMS based postcode look-up through a short code and keyword

Service updates to residents

Send automatic text message alerts to residents to keep them fully updated with important information in real time

Improve call centre efficiency

Dramatically reduce time spent on unnecessary phone calls by sending important information quickly in a text message

Appointment reminders

Reduce missed appointments by sending reminder messages to your service users a day in advance

Build your network

Allow local service users to quickly opt-in to your messages by including a short code and keyword in any communications

Seamless integration

Use our API gateway to seamlessly integrate our SMS service with your existing management software

Refer people to your website

Easily remind people of your web presence by including trackable links within your messages, driving traffic to your page